Special Compliments to Laneige Malaysia's Brand Manager, Celine Diong

Picture tells everything. Click on the photo to ENLARGE

On October 13, 2009, someone was knocking my door early in the morning. It was a guy from courier services company, telling me that I have a parcel.

After signed and look at the consignment note, it was a parcel from Laneige Malaysia. Without hesitation, I quickly open the parcel. It is surprising to see the package they have sent to me, as there are 2 products that are not available in Malaysia market, but I am so lucky to receive these.

There is also an apology card from the girl who handled my inquiries and a note from Brand Manager Celine Diong. In the note, she said that this package is a token of regret for being rude to me on the other day and thanking me for being understandings and forgiveness. In the package, inclusive of:-

Laneige Homme Cool Sports Lotion [N/A in Malaysia]
Laneige Homme Cool Sports Skin Toner [N/A in Malaysia]
Laneige Homme Fresh Cleansing Foam
Laneige Homme Trial Kit
An apology card and a note 

I would like to thank Celine for being prompt and efficient in this matter. Of course, thank you so much for the package as I never thought it would be the products that are not available in Malaysia, I was still hesitating, could it be the Cleanser or the Scrub that I wanted to buy on the other day? Anyway, thank you and hoping that your subordinate will provide excellent yet professional services to everyone.

And not to forget, a special thanks and compliments to Ms. Eva Mak based in Parkson, The Pavilion.
(Con't) Simply Disappointed




Okay, it's my bombastic time! People keep saying "Never piss off women", besides women, never piss off me as well! This is the first time I am being treated so rude and am seriously disturbed. I never had faced such bad service before.

Don't blame me for being demanding, don't say that I am mean, I am just helping them to improve and develop their business better. The fellow who was rude to me, if you get fired, make sure you go home and facing the surrounded walls and think properly what you have done!


Below is the original email that I have sent to :-



1. Laneige Malaysia (indirectly sent to Laneige Asia HQ in Singapore, in-charged by Laneige Korean CEO)
2. Amorepacific Customer Services in HQ, Korea
3. Amorepacific Investor Relation in HQ, Korea
4. Amorepacific CEO based in Korea HQ, Mr. Kyung-Bae Suh
5. Amorepacific CEO based in France, Mr. Innsoo John

P/S: Amorepacific is parent company of Laneige. One of the top skin care companies and Top 20 companies in Korea.


On Oct 07, 2009, at 07:38pm, I was calling Laneige Malaysia Customer Service No. to inquire about the product status. The call last for 5 minutes 34 seconds.

I called to your office after office hour, I was impressed that someone picked up the phone but she really had ruined my day. The products that I am inquiring are Laneige Homme Fresh Cleansing Foam cost MYR60 and Laneige Homme Sebum Free Scrub Foam cost MYR65.


The reason that I am calling to your office is due to :-

1. I am regular of Laneige Homme. Thus, I am getting abovementioned products for my friend as his birthday present which is on 12 Oct 2009.

2. I went to Isetan in Lot 10, but unfortunately no staff was on duty.

3. I then went to Parkson in The pavilion. I was told by the staff named Eva that stocks are not available at the moment due to the recent warehouse sales and mess in inventory, the shipping of new stocks were delayed. Replenishment most probably only can be done on 14 Oct 2009.

4. Eva was helpful, a compliment to her. She was assisting to call other counters located in Golden Triangle to check the stock availability, but unfortunately all were out of stocks.

5. As I am not able to travel to other places which is farer than Golden Triangle, I was asking Eva if the stock is available in other counters, is it alright to transfer the stock to her counter, so that I can pick up, but she said it is not possible.

Hence, I am calling to your office to inquire, hoping that they could assist me in this matter. I am sorry that I did not get her name as I do not have the chance. I only have the length of time that I made the call.

I was telling her my problems. I even apologize to her as I know I am calling after office hour, I did even leave my name and contact no. to her, telling her that it is alright if she don't get back to me now, as I know I am not supposed to call now, she could call me on the following day.

When I am telling her point 4 as above, her voice sounds frustrating. When I am telling point 5, that is transferring the stock, she was cutting my speech by yelling "Hello" loudly to me. And I thought that the line is breaking and asked if she could hear me, she replied loudly by saying "Yes, I could hear you". When I had finish my speech and she promised to get back to me, she was slamming the phone. I believe that we all know how do the hang up call sounds like when one was getting mad.

First,
I am already very upset as I could not get the products that I want.

Second,
I already apologize for calling in after office hour, but still I am getting such customer services.

Third,
we are all consumer and we do know that customer are calling in to get a solution. If you could help, just say yes, if it's not possible, explain why. But why is she yelling and slamming the phone? I had never seen such a rude person.

Fourth,
I do not mind if she is cursing me but please only do it after the call was hung up properly. It is not professional to handle customer inquiries by showing your anger.

Laneige is one of the premium brands. I am hoping that such case will not repeat. But frankly, I am seriously disturbed by such unreasonable yet rude treatment and am hoping that you could take appropriate action against the unprofessional personnel who handled my call.

As per normal, I was sharing my experience with my friends and bloggers after using Laneige products. Nevertheless, I will be sharing this experience with them as well.

Thank you.


After making the complaint, the next day, I went to Pavilion to get other product from Laneige. You may say that I should not purchase anything from Laneige but one thing I wanted to clarify, that is I am mad because of the rude staff, not the product, although she is representing the company.


On October 09, 2009, I received a feedback from Brand Manager of Laneige Malaysia named Celine Diong (Not Celine Dion). Her sincere apologies had shown that Customer Services indeed is important to them, it is an intangible revenue to any organisation.

A compliment to Celine for her sincere apology and prompt reply. Hoping that you would really taking appropriate action against your rude staff. Thank you.
Happy 21st Birthday

View from Revolving Bintang Restaurant 



It's the first you have your birthday with me
Throughout the period of being together
Tough & joyful, we overcome together
Spending every precious moment with you
And yet I love you even more everyday



Happy 21st Birthday to My Love

Simply Disappointed 就是失望






I am very disappointed with certain brands
More to reveal after next Monday
Stay tuned!


对某品牌彻底失望
下个星期一后会告诉你更多
敬请留意!


客观分析

 天坪是公平,可带来太平


朋友介绍我面膜代理商,说他认识数年,有多么好服务、好口碑等等的。因为有90%怀疑她是否真的代理商,卖的是否是真的而我加了她的MSN,为的是想知道真相,而不想一口咬定她是假冒的。


BaByMeRV | says:
hi there
i got ur msn via ur website

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
ok

BaByMeRV | says:
just wanna know that r u selling my beauty diary mask?

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
ya

BaByMeRV | says:
is it all series or partial?

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
wait,i copy and paste to u

BaByMeRV | says:
is ur company same as beautymall2u.com ?
thx

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
我的美麗日記 现货 RM29.00 1盒10片 
14/9/2009存货量
1)保加麗亞玫瑰面膜 30盒
2)Q10奈米面膜 30盒
3)蘆薈面膜30盒
4)紅酒多酚面膜20盒
5)珍珠粉面膜 40盒
6)優酪乳面膜 50盒
7)普羅旺斯薰衣草奈米面膜 30盒
8)黑珍珠面膜50盒
9)納豆面膜 40盒
10)蘋果多酚面膜 40盒
11)清酒酒粕面膜10盒
12)精米胜月太奈米面膜10盒
13)冰沁活氧奈米面膜 20盒

我的美麗日記面膜~限量草莓優格面膜 RM3.50/片 1500片
巧克力多酚面膜 1盒10片 RM31 缺货
山茶花極潤保濕面膜 1盒6片 RM41 10盒
白松露極致美白面膜 1盒6片 RM41 10盒
白金保濕面膜 1盒6片 RM41 10盒
this is my stock level

BaByMeRV | says:
is ur company same as beautymall2u.com or different?

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
different

BaByMeRV | says:
i concern about this because beautymall2u claimed that they are the sole and exclusive distributor in Malaysia. any other company selling my beauty diary mask r mask that imported from china
bcos i am acting on behalf of my client in East Malaysia, they hv total of 9 outlets, i will be organising health & beauty event for them. now i am sourcing new products for them in order to increase their branding and sales
hence, it is important for me to know if u r one of the authorised dealer from the manufacturer, as if there is any RMA of the product, i will gv someone to follow up for me

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
watever,we direct import from taiwan
you know how to differentiate china mash?

BaByMeRV | says:
the packaging and the fragrance r different!

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
some1 got help ppl import, RM1.50/pcs
yup
and if you are from kl,you can now goto ss2 pasar malam,all selling china my beaty disry mask, good business

BaByMeRV | says:
i know
there r night markets from mon to sun in cheras

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
so wat u want to know from me?

BaByMeRV | says:
i can see many stalls selling it
i already told u my purpose of contacting u

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
?


BaByMeRV | says:
and the way that u express is such a rude
btw, when im dealing in business, the TERM "WHATEVER" should not be practised. and i do not think that you are keen in this business. I will revert to my fren who bought the mask from you. TRULY disappointed!
i dun understand y my fren said u r friendly

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
ya

BaByMeRV | says:
maybe she is chatting with different person

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
ya
muz be handsome nick
im sarah
i got said whatever..whatever beautymall2u or beautybeaty2u said other eller are import from china
got any wrong to say whatever?
you are too sensitive

BaByMeRV | says:
yes, it is wrong in that sentence because it sounds like u r saying whatever to me instead of beautymall2u.com. then u should have conversed it in better sentence please


TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
then can u read mandarin?

BaByMeRV | says:
yes

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
im from chinese school
then i start lo
亲爱的顾客

BaByMeRV | says:
ok

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
有什么能帮到您吗?
您有什么疑问?我们目前货源充足
全部是自己货柜从台湾进口

BaByMeRV | says:
货源我并没疑问,而是我想知道若果我向你们订的货物出现问题,我是否可找回你们

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
请问会出现什么问题呢?
我们建议面交,您可以一片一片检查

BaByMeRV | says:
因为我将会为我于东马的客户主办一场为期一个月的Health & Beauty Fair

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
为了不让顾客混水摸鱼,我们建议见面查货
您从东马来?
不好意思了,我们没保证包换。

BaByMeRV | says:
而除了必须确保货物没问题,价格低之外,而且是“不会被挨告”
我是西马人

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
因为面膜利润低,我们不敢冒险

那么希望可以面交
方便您当场查货

BaByMeRV | says:
“不会被挨告”意思是如果真正的授权代理商真的是Beautymall2u.com,如果他们追究,那我和我的客户是否会被告呢?
因为我的客户是一家超市,全马都有分行

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
我看见guardian
有卖

BaByMeRV | says:
而目前东马业务是另外的业务,所以并不包括在总公司内

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
那么我就不清楚了

BaByMeRV | says:
Guardian卖的是来自Beautymall

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
不是
哦,是
那么就建议您不要卖好了

BaByMeRV | says:
如果你不能给于保证,那这生意就告吹了

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
避免一切麻烦
ok

BaByMeRV | says:
好的
谢谢

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
不客气

BaByMeRV | says:
那你没在夜市场卖吗?
那你们的服饰呢/?各尺码都有?
 
TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
我们旗下有4-5个挡口在kl广场买面馍

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
现在我要赶去pasar malam帮忙了
服饰请看它的尺寸哦
再聊了

BaByMeRV | says:
ok

TSF- www.ladies-mall.com - Ladies Fashion Clothing | Bags | Cosmetics | Wholesale Channel - Working says:
老伴吹
拜拜




台湾生产商已经在网站上清楚列明授权代理商。请大家认清,别买到假冒的面膜。市面上充斥着中国制的面膜,一旦用了皮肤可能会敏感。

虽然调查地时间是蛮长的,但要定罪任何人,就算没证据,连律师也会给于合理及符合逻辑的推测,而不是根据人的性格或他人的意见做出判决。我不想因为个人的不专业、不理智及不客观的态度,影响到他人的心情及名誉。


冤枉人犹如判他人死刑
Not Interested In Your Cheese

A Swiss Army Cheese can guarantee that your cheese will stay safe forever 


Now you are given a scene.

  • There is ONE CABINET
  • Inside the cabinet are 2 BAGS of cheese powder putting left (Pack A) and right (Pack B

Scenario is… 
User A of Pack A claimed that Pack A and Pack B cheese powder are at same level (maybe someone measured all the time or Pack B has been eyed).

4 days later, Pack A’s cheese powder suddenly vanished quite a lot, even can see the bottom of the plastic bag. Therefore, User A started claiming that Pack B’s cheese powder looks like becoming more compare to last seen.


There are few LOGICAL questions that really screwed my mind:-
  1. Pack B cheese powder seems like becoming more. Is it because of the comparison reflects the differences of both bags or you really thinks that thief is moving Pack A’s cheese powder into Pack B?
  2. Family of Pack A having a special guest staying over for “N” days. Could it because of the special guest, causing the usage of their cheese powder increased tremendously?
  3. Why would the thief steal so much of cheese powder in one shot. On top of that, not keeping it somewhere else or utilizing it but putting it into his/her own pack (Pack B). It would be easier to discover since both bags are putting together in the SAME place, SAME cabinet. 


If you are stealing it, will you keep it in your own bag where both bags are putting in the same place, same position? Since when there is a thief so stupid until will leave evidence there just to let the whole world know?

How would I know who moved your cheese or whatever… My patient has limitation and I don't like accusation as it is a serious offense. Besides, it's from a friend that I knew for years. I've given enough spaces and there are not much left, I do not wanna ditch anyone yet.


A dot (.) is not just a point, but a full stop (.) to indicate happy ending, though at times it's harsh.  
 
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